Reservation Sales Agent

Sanibel, FL

The Sundial Beach Resort and Spa has a full time opportunity available for a Reservation Sales Agent to join our dynamic team. The Reservation Sales Agent provides exceptional guest services by exceeding the needs of all guests inquiring about reservations and making pre-arrival calls to all existing reservation to upsell amenities.

 

Primary Responsibilities:

  • Analyze all guest and travel requirements through telephone and emails and recommend suitable options for all guests to confirm reservations.
  • Answer all incoming calls with courtesy and ensure efficient resolution of all guest inquires for various resort services and reservations.
  • Make all room reservations while maximizing room revenue and ensure all reservation details are updated.
  • Manage incoming calls for reservation department and ensure rapid response on all inquiries.
  • Other duties assigned by management.

 

Our compensation package includes a $13.00 hourly wage plus incentive, medical, dental, vision, Life, LTD/STD, 401k with match, vacation, dining and travel discounts, and paid tolls!

 

 Required Skills:

  • Must be able to understand and write English.
  • Report for work in a well groomed manner, uniform worn to standard, name tag on.
  • Speak to guests in a warm, friendly and courteous manner
  • Good organization skills
  • Effective conflict management and decision-making is required.
  • Must work well under pressure
  • High School Graduate or equivalent
  • Springer-Miller-Host experience preferred
  • Previous experience as Reservation Sales Agent preferred

 

The Sundial Beach Resort & Spa is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. 

All applicants will be required to submit to a background check prior to employment.